FREE UK SHIPPING ON ALL ORDERS £40+

OUR PROMISE TO YOU

Your ritual.
Our 30-day guarantee.

Arosa is built around simple daily rituals that help you feel your best. You’re at the centre of everything we do — and you deserve exceptional service. If something isn’t right, we’ll make it right.

Contact us about a return

For first-time customers · UK deliveries only · Eligibility conditions apply

TIME TO TRY

30 days to decide

Contact us within 30 days of receiving your order.

OPENED PRODUCTS

Opened? Still eligible.

Keep at least 70% of the product and its original packaging.

HERE TO HELP

1 working day

We’ll reply to confirm your request and share return instructions.

GETTING THE MOST FROM AROSA

A little consistency.
A few simple conditions.

Our products are designed to work best when used consistently as part of a simple daily routine.

Your daily routine

To qualify for a refund under this guarantee, you must:

  • Follow the recommended directions for use during your trial period.
  • Complete the Arosa journal / journey provided with your order or via email.

If you request a return, we may ask you to confirm completion of your journal / journey, for example by sharing a photo or screenshot.

Who it’s for

  • UK deliveries only.
  • First-time customers only.
  • One refund per customer or household.
  • Applies to one unit per product.

We may refuse requests where we reasonably believe there is misuse of the policy.

Keeping your opened products eligible

You can request a return for an opened product, provided it meets these conditions.

  • Original packaging must be included.
  • At least 70% of the product must remain.
  • We may request photos, including batch / lot details.

WE’RE HERE TO HELP

How to request a return.

If you’re not completely satisfied with your Arosa purchase, here’s what to do.

  1. Email within 30 days

    Email hello@getarosa.co.uk within 30 days of receiving your order. Use the subject line “30 Day Guarantee” and include:

    • Your order number
    • Your full name
    • Your delivery address
    • The reason for your return request

  2. Look out for your Confirmation Email

    We’ll reply within 1 working day to confirm we’ve received your request and share your return instructions. This is your Confirmation Email.

  3. Send your return within 14 days

    Return your item within 14 days of your Confirmation Email, to the address we provide.

    • Use a tracked service with proof of delivery.
    • You are responsible for the item until it reaches us.
    • We cannot refund items lost or damaged in transit.

WHAT HAPPENS NEXT

Your refund,
clearly explained.

Once your return has been received and checked, we aim to process your refund within 10 working days, and no later than 30 calendar days after receiving the returned item.

Refunds are issued to your original payment method.

Delivery charges are not refunded.